Employment
Pediatric Front Office Team Member
Multi-tasking, Flexibility, Telephone Skills, Computer Literate, Customer Service, Time Management, Organization, Attention to Detail, Quality Work, and Professionalism.
- Welcomes and greets all patients and visitors, in person or over the phone.
- Answers the phone while maintaining a polite and consistent phone manner using proper telephone etiquette.
- Respond to patient and visitor inquiries in a courteous manner.
- Learn our EMR Athena for their duties.
- Register new patients and update existing patient demographics and financial information. Schedule appointments according to office guidelines.
- Confirm patient appointment one day prior to appointment. Works ticklers for reminder calls.
- Verify insurance eligibility.
- Take messages for the doctors and medical assistants by creating a patient case.
- Check in arriving patients and collect copays and balances at time of service.
- Collects and posts phone payments.
- Reconcile all monies collected at the end of the day.
- Responsible for keeping the reception area clean and organized.
- Keep office supplies adequately stocked and monitor office equipment.
- Pull patient paper charts as needed. File back charts daily.
- Respond to medical record requests in a timely manner.
- Scan records into the EMR system, then move them to the appropriate chart. Scan historical charts into the EMR system as time allows.
- Maintain operations by following policies and procedures.
- Follows office HIPPA policies.
- Works the Oasis Staff Clinical and Athena Clinical in-box.
- Perform any duties asked by Office Manager and/or Doctors.
Pediatric Medical Assistant (MA)
Graduate of an accredited Medical Assistant program. Previous pediatric clinical experience preferred. CPR certified. Attention to detail and Professionalism.
This is a full-time position and hours are roughly M-F 8:00am – 4:30pm.
Principle Duties and Responsibilities:
- Prepare patients for examinations, which includes but not limited to: collection of vitals (height, weight, temperature, circumference, blood pressure, oxygen level, heart rate, etc) while following office protocol
- Administer immunizations and medications; understand the immunization schedule
- Learn our EMR Athena and become familiar with scheduling appointments
- Assist providers with procedures such as Well checks/Circumcisions/sutures
- Referrals and orders
- Perform simple triage with supervision of provider and give information EXACTLY as the provider instructed
- Assist provider with phone calls to pharmacies/insurance/specialists
- Be able to perform simple office procedures such as setting up an SVN treatment, ear lavage, or bladder catheterizations.
- Assist in collection of specimens and prepare for lab pick up
- Maintain ALL exam room cleanliness and supplies; keep eye on inventory and notify the person in charge of ordering if items are running low
- Sterilize and clean instruments and maintain back-office equipment
- Maintain inventory of medical supplies, medications, immunizations, and handouts
- Receive and organize the handling of medication samples
- Help maintain accurate medical records, such as searching for vaccines records through ASIIS and getting patient notes through PCH/Banner/HIE
- Become familiar with the VFC program and how to receive orders/search ASIIS and keep track of vaccines
- Do data logger checks for refrigerator/freezers daily
- Keep sample closet/cabinets updated and making sure items do not expire
- Follows office HIPAA policies.
- Perform any duties asked by Office Manager and/or Providers
Triage Nurse
Qualifications:
Previous Pediatric experience.
RN or LPN preferred
Responsibilites:
- Returns calls from patients after hours remotely
- Answers questions and gives medical advice per office protocols and the current edition of Baron Schmidt’s pediatric triage guidelines.
- Documents the interaction in our EMR Athena.
Pediatric Office Manager
The administrative/billing coordinator for our 2 provider private practice team.
Applicant must have good people skills and experience with medical billing. Managerial experience is a plus. Our office manager is “working manager” and should expect to occasionally cover the front desk.
This is a full-time position and hours are roughly M-F 7:30am – 5pm.
Principle Duties and Responsibilities:
- Supervises the daily operation of the office and provides assistance to office staff members in order to ensure the office runs orderly for the physicians and patients.
- Fosters teamwork between staff and physicians.
- Keeps office level accounting, working with CPA. Runs financial reports and analysis regularly as requested.
- Re-allocates staff resources as appropriate based on daily physician schedules, time-off, and capacity.
- Responsible for managing personnel related activities including, scheduling hours, accurate timekeeping, attendance, time off requests, leave of absences, employee relations issues, performance evaluations and overtime management.
- Manages office level billing procedures, patient registration, diagnosis coding, applicable collection of co-payment and outstanding balances from patients while ensuring full compliance with established cash control policies and procedures. Submits claims to our EMR billing and oversees claim denials.
- Functions as the liaison between physicians and venders for the office(overseeing office purchases and payment). Works with ancillary services and/or renters which reside in the office space.
- Assists in the recruiting, hiring and training and development of staff.
- Ensure seamless customer service to our patients and help services work efficiently.
- Maintains the physical property and equipment of the office including arranging for routine and emergency maintenance with landlord and outside vendors.
- Ensures office is in compliance with regulatory requirements including: safety, OSHA, HIPAA, employment and labor laws, state and federal guidelines.
- Actively participates in personal development to increase knowledge.
- Assist physicians with marketing, visibility of the office.
